That quote is pretty much true all the way. Most of the calls they receive *are* about user errors.

Keep in mind that most of the computer users on this planet have never received any formal education for using them. They are trying to get things done with their computers, they aren't supposed to be nerds knowing all about them.

I see daily at my own work people who shut down their computers at the afternoon when they are leaving from work by pressing the button on their monitor. When they come back to work the next morning they press the same button to turn the computer on. When the computer really has shut down for some reason, what happens is that the support guys get a ticket about computer not working.

That's the level of the average user we are talking about. You forget that you are an "inhumanly intelligent super-nerd" and not like the rest.

To talk about the bugs with Microsoft products, sure they have them. Their business model gears them towards large releases seldom, they got hard deadlines, a lot of synchronizing issues, insane amount of products and stuff to test and so on.

The amount is pretty small in the end of the day however; I can't find many bugs from the Windowses I use daily. But then again I use mostly Server 2003 R2 (newer stuff from the trunk, a lot bugfixed from the XP state) and use only high profile "better" software. Many times Windows can act stupid in different situations and you'd call those situations as bugs. I wouldn't so eagerly myself because they work quite consistently in many situations. They had to draw in the line somewhere where the tinkering, bugfixing and refining stops.

The bottom line is: Stop spreading FUD and being lame. The issues are far more complicated than what you'd like them to seem. Microsoft isn't doing such shoddy job either, given the environment where they work at.
 

Very nice comment except for the bottom line. Did I commented on the quote or anything? If quoting a quotation is spreading FUD, that says it all about that quotation.

Moreover, all those security holes that allow gazillion viruses and other malware to be written every year and are constantly being fixed in updates *are* called bugs, big ones, whether you like it or not. Bugs are not only user-visible UI glitches.